Our Clients

As part of a major new ERP deployment across all countries within their emerging market and Latin American regions DHL needed an effective and robust method of training all key support staff to a common level of competence. SOLO provided DHL Global Business Systems with the ideal solution to the role out of centralized, standardized, high quality training and assessments to all key personnel in each of the 100+ countries involved in the implementation.

The material was created in collaboration between ERP product experts and DHL’s own process gurus based at a number of location including Brussels, London and Miami. The material includes process guides, technical procedures and rich, interactive product simulations and is currently accessible by around 400 staff across 70+ sites.

DHL’s “unexpected parcel”: the ability to analyse training events and trainees in an infinite number of different ways

SOLO was selected by the project management team because of its ability to train a huge number of staff (2000+ spread across multiple locations) in the use of the newly implemented requisition and procurement system. The training material was produced by system and business specialists and split by role into those who raise requisitions, those who review and those who authorize.

The role split enables training to be targeted at specific groups rather than forcing everyone through a generic program that delivers irrelevant content to an inappropriate audience. Role-based assessments provide managers with the ability to check the understanding and competence of staff using the system and use the results to pinpoint the need for further training, coaching or explanation.

The IOM’s “government surplus”: a customized interface adopting the look and feel of their procurement system.